Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials and security information
• Investment preferences and financial information
• Government-issued identification for verification purposes
• Payment and transaction information
• Communication preferences

1.2 Automatically Collected Information

When you access our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (with your consent)
• Log files and analytics data

1.3 Third-Party Information

We may receive information from:

• Identity verification services
• Payment processors
• Marketing and analytics partners
• Public databases and credit bureaus (where permitted)

2. How We Use Your Information

We use the collected information for:

• Service Delivery: Provide, maintain, and improve our investment services
• Account Management: Create and manage your account, process transactions
• Communication: Send you updates, newsletters, and marketing materials (with opt-out options)
• Security: Detect and prevent fraud, unauthorized access, and security threats
• Compliance: Meet legal and regulatory requirements (KYC, AML, tax reporting)
• Personalization: Customize your experience and provide relevant recommendations
• Analytics: Analyze usage patterns and improve our services
• Customer Support: Respond to your inquiries and provide assistance

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing and analytics services
• Identity verification services

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations and court orders
• Respond to government requests
• Protect our rights and property
• Prevent fraud and ensure security
• Protect the safety of our users

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share information with third parties when you provide explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest (SSL/TLS, AES-256)
• Multi-factor authentication and secure access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Incident response and breach notification procedures
• Physical security of data centers

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your information
• Opt-Out: Unsubscribe from marketing communications
• Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, contact us at [email protected] or call 1-855-735-1550.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Deliver personalized advertisements
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by regulatory authorities
• Binding Corporate Rules (BCRs)
• Privacy Shield frameworks (where applicable)

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price
• Right to deletion of personal information

We do not sell your personal information.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Requiring you to accept the updated policy

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: